Cancellation and Refund

Orders once placed cannot be cancelled. Cancellations or replacements will only be considered in cases where there has been an error on our part, such as an incorrect item/size being shipped or if the goods received are damaged.

In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 2-3 days of receipt of the products.

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2-3 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

In case of any Refunds approved by the KAIMURAY LLP, it’ll take 15 working days for the refund to be processed to the end customer.